Shipping & Returns
All delivery charges are quoted inclusive of Value Added Tax (VAT).
All deliveries are subject to product availability.
The order cut-off time for same day dispatch is 13:00hrs GMT, Monday to Friday.
Delivery costs are quoted for each order and are not dependent on the number of items being delivered.
Europe - £25
USA - £35
Rest of the World - £35
We offer a signed for / tracking service on all deliveries.
UK MAINLAND DELIVERY:
Service : Please allow 2-4 working days, from the date of dispatch, for delivery of the products you have purchased.
EUROPEAN UNION COUNTRIES AND NON MAINLAND UK DELIVERY (Includes: Switzerland, Norway, Andorra, Azores, Liechtenstein, Madeira, Monaco and San Marino, together with non mainland UK delivery areas):
Please allow 3-5 working days, from the date of dispatch, for delivery of the products you have purchased.
REST OF WORLD DELIVERY:
Please allow 5 working days, from the date of despatch, for delivery of the products you have purchased.
If you have any questions, or would like to arrange an alternative courier please contact Vijay at firstname.lastname@example.org
Please note that there are certain countries where no delivery is possible because of conflict, fraud, political or other extenuating circumstances.
Bruno Menswear apologise for this, but the situation is obviously beyond our control.
Please be aware that any import or customs duties raised against your goods during delivery are the responsibility of the customer and not Bruno Menswear. We cannot be held accountable for delays in customs clearance.
All prices shown on the website prior to an order being placed are in £Sterling and are inclusive of VAT. Prices may change and offers may be withdrawn at any time.
UK, EUROPEAN & INTERNATIONAL RETURNS POLICY
Unwanted and unworn goods may be returned for a refund or exchange within 7 days after receiving your product if they remain in their original condition and are accompanied by proof of purchase.
Goods must not have been worn (other than for the purpose of checking size) or washed.
Refunds will only be made against the credit or debit card used in the original purchase of the goods.
*Please note that customised and made to measure shirts are non-refundable. Your statutory rights are not affected.*
To return an item, please send items in their original packaging alongside your dispatch note to the following address:
96 St John's wood High Street
St John Wood
London, NW8 7SH
Please note that your initial purchase postal cost will not be reimbursed on returned items.
Your returns postage cost will be reimbursed upon us receiving proof of postal receipt (sent to email@example.com) and the items quality checked.
In the case of damaged, faulty, incorrectly supplied goods, or goods subject to an order cancellation a full refund plus postage will be reimbursed.
Unfortunately, we cannot be held responsible for returned parcels lost in transit; please use a carrier that can provide you with a tracking number.
Please make sure that all return packaging and documents are clearly labelled. Failure to clearly label all packaging may result in your return not being processed successfully.
If you are returning goods from outside of the UK, please ensure that the parcel and any paperwork attached to it are clearly marked as 'returned goods'. This will avoid your parcel being held by UK customs and incurring duties.
If we receive your cancellation request at firstname.lastname@example.org prior to any goods being dispatched then you have nothing more to do; we will cancel the order and take no payment. If payment has already been taken because the dispatch of your goods was imminent then the charge will be refunded in full to the same card that was used.
However, it may not always be possible to stop an order from being dispatched as we endeavour to process orders immediately. If this is the case then please return the order by following the returns procedures quoted with your package.
If you have any further questions regarding order cancellations or our returns policy then please do not hesitate to contact us.