Refund policy
At Bruno Menswear, we take pride in the quality and craftsmanship of every item we offer. As all purchases are made in person at the point of collection, customers are given the opportunity to inspect their items before completing the purchase.
Inspection & Collection
As all purchases are completed in person at the point of collection, customers are invited to inspect and try their garments before finalising payment.
If the fit is not right at that moment, we will gladly arrange an immediate refund on the day of collection.
Change of Mind
Once collected and paid for in person, all purchases are considered final. We do not accept returns, refunds or exchanges for change-of-mind purchases.
Faulty Items
In the rare event that an item is found to be faulty after collection, please contact us as soon as possible at jp@brunomenswear.com. We will assess the issue and offer an appropriate solution, which may include a repair, replacement, or refund depending on the circumstances.
Non-Returnable Items
The following items are not eligible for return unless faulty:
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Tailored or altered garments
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Hygiene products (socks, underwear, swimwear)
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Items marked as final sale
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Gift cards or store credit
Shipping Fees
If shipping has been arranged, any delivery charges are non-refundable unless the item is confirmed to be faulty.
If you have any questions regarding this policy, please contact us at jp@brunomenswear.com.